Does AT&T Fiber Offer Self-Install?
Unlike cable ISPs, AT&T Fiber usually requires a professional installation for the first connection — a technician needs to run fiber to an Optical Network Terminal (ONT) mounted inside or outside your home. Self-install is only available if a previous resident already had AT&T Fiber and the ONT is already in place.
What Professional Installation Involves
- Technician runs fiber from the street or a nearby junction to your home (typically 1-3 hours depending on distance and whether drilling is needed).
- ONT is mounted, usually in a garage, basement, or utility closet.
- BGW gateway is connected to the ONT and activated on-site.
- Technician confirms speed with a live test before leaving.
If Self-Install Is Available (ONT Already Present)
When the ONT is already installed, self-install takes roughly 15-20 minutes: connect the BGW gateway to the existing ONT with the provided cable, power on, and activate through the Smart Home Manager app using the code on your welcome email.
What to Expect on Install Day
AT&T typically provides a 4-hour installation window. Confirm someone will be home for the full window — technicians cannot access the interior to mount the ONT and gateway if no one answers. Have a clear path to where you want the gateway placed (near existing coax/ethernet runs if possible) ready before the technician arrives to speed up the visit.