Is AT&T Down? How to Check Fast
Start with a gateway reboot (unplug 30 seconds, replug) — for fiber connections this resolves most single-household issues that aren't true network outages. For Internet Air, moving the device closer to a window can rule out a local signal issue before assuming an outage.
Three Ways to Confirm an AT&T Outage
- AT&T Smart Home Manager app — the Overview tab flags known outages affecting your specific account, distinct from general area issues.
- att.com/support/outages — enter your address for a status check without logging in.
- Third-party outage trackers for spotting broader regional patterns, especially useful for AT&T given fiber and Internet Air outages are tracked separately and don't always show on the same map.
Fiber Outages vs Internet Air Outages
A true AT&T Fiber outage usually means a cut line or equipment failure at the local fiber hub — these tend to be resolved within hours but can affect an entire neighborhood at once. Internet Air "outages" are more often tower congestion during peak hours rather than a hard failure — check signal strength in the AT&T Internet Air app before reporting.
When to Request a Credit
AT&T doesn't apply outage credits automatically in most cases. Document the outage duration and call support once service is restored to request a pro-rated credit — this is more reliably granted for confirmed multi-hour fiber outages than for Internet Air congestion-related slowdowns.